JOB DESCRIPTION

KASHMIR EDUCATION INITIATIVE (KEI) HIRING IT SUPPORT ADMINISTRATOR

Category:Semi-government
Industry: IT/Computers – Hardware & Networking
Location: Srinagar

KEI Srinagar.


HIRING OF IT SUPPORT ADMINISTRATOR

Kashmir Education Initiati ve (KEl), a registered philant hro pic organization working in the field of

education for economically challenged students is looking for an IT Support Administrator who

will be respons ible for day-to-day support and administration of IT systems and platforms at KEI

(Srinagar Office).

The primary duty involves managi ng the office IT infrastructure, a website, CRM, corporate email

and document platform. This indudes providing technical support for problems and iss ues via

phone, email or face to face conversation with end users. The person will also be responsible for

implementing changes to platforms and systems on an as-needed basis.

JOB DUTIES:

Execute service requests end user support (desktop,telephony, applications, connectivity etc)

Execute standard changes such as create email accounts, AD users, share folders and backu p

data or restore files.

Procurement and deployment of ITequipment

Day to day maintenance and enhancement of KEl online platforms (Website, Sodal Media,

CRM, databases etc)

Keep knowledge base updated

Facilitate and or conduct Scholar/Staff trainings on KEl platform technologies

Audit and report on usage ofand deviat ion s from approved software and tech nolo gies

POSITION REQUIREMENTS:

The IT Administrator needs to have a service-orien ted mindset, strong technical interest and

experiencewith general IT infrastructure a nd software. Specifically, the candidate needs to have

experience in the following areas:

Experienced in providing end to endIT Support in a reas of networ king, system maintenance

and administration

Experienced in ad ministering online platforms such as websites, social media platforms

Basic knowledge of Webs ite design and development using HTML and Java Script

Working knowled ge of AD management, networking and routi ng

Strong computer skills like MS Windows, MS Office, G-Suite (Drive, Docs, Email)

Experienced in tracking metrics and creating reports and dash boards

Experience in building requirement analysis document, design document, & testing procedures

Ability to document and resolve system support issues

Experience in creating user focused & technical docu mentation and procedures.

Strong des ire for service excellence, professional conduct and continuous improvement.

KEI Srinagar

Strong written and spoken English

Knowledge of data bases and SQL is highly des irable but not required.

QUALIFICATIONS

Bachelor or Diploma in IT or related discipline

Working ex perience of 3-5 years ina tech nology support setting

Hands on experience in troubles hooting issues and resolving end user iss ues

IT certifications in one ofthe competency areas

Excellent written and verbal communication skills

Submit your CV by mail in PDF or.Docformat to [email protected].

LAST DATE FOR SUBMISSION OF CV : 15TH APRIL, 2021

FOR DETAILS CALL 91-9596404691

KEI Srinagar

KEI Srinagar

KEI Srinagar

KEI Srinagar

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