Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024.
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Job Title: Virtual Assistant Manager
Name Of Organization/Business: All agreements shall be made through Virtual Employee Pvt Ltd./ TeckValley LLC USA
Job Description:
We are looking for an enthusiastic Customer Support Engineer who is experienced in monitoring, maintaining, improving and supporting web-based applications. Effectively respond to support tickets, manage incidents and troubleshoot/document system errors and bugs. Analyze defects, implement workarounds and escalate critical issues across multiple teams.
Key Responsibilities
Provide first-level and second-level remote technical support to internal and external customers
Respond to customer support requests received from a ticketing system through to its resolution with a positive client experience
Maintain accurate records of all support activities, progress, actions and status
Analyze problems and implement workarounds, ensuring minimum disruption of service to clients
Communicate and escalate business critical issues across multiple teams
Contribute to improvements in procedures and documentation of resolution activities for the team
Provide an effective interface between end-users and development team by probing and identifying necessary diagnostic information to isolate a problem
Create new trouble tickets and clearly document the defect information for use by Developers and QA Teams
Participate in the after-hours on-call schedule for critical issues
Review all system alerts to determine relevancy and urgency
Location(District): Srinagar Bagh i Mehtab
Eligibility (Educational qualification & experience required?): Experience of Night Shifts, Customer Success and Excellent Communication Skills
Salary: Negotiable
Official Email ID: [email protected]
Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024
Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024
Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024
Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024
Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024
Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024
Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024
Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024
Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024
Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024
Virtual Employee Pvt Ltd Srinagar Customer Support Engineer Jobs 2024
